Ordering

Probably, choosing swissrolexmall.com will be your good choice and it is a great honor to us! ~

Here, we offer easy and convenient introduction steps of ordering and bring you a happy shopping experience. Just follow the steps below; you can succeed in getting what you want.

Check What You Want - Add the Items to Your Shopping Cart – Proceed to checkout - Enter Your Information - Place Order

 

Payment

We accept all major Visa, Master card with no discount; Western Union in 8% discount. At this step, please review and confirm your order, Make Sure double check all the details like total number/billing address/shipping address, then 'CONFIRM YOUR ORDER'.

Please remember about this: Your name and the details of billing address must match the card-holder address details held by your card issuer.

 

Privacy

We respect the privacy of all customers and try our best to safeguard all customers’ legitimate rights. Thus, we encrypt your payment card details using industry standard SSL technology to ensure that they are kept completely safe and secure. We conduct security checks to protect against the fraudulent use of credit/debit cards and the security checks covered on all orders we received - Only for the sole purpose of detecting and preventing your payment cards from fraudulent use.

Please note, your order will only be processed once we have received authorization from your payment card issuer. Sometimes payment failed, that’s not the error of our site - The Bank Port and Payment Channel recognize the transaction automatically. In this case, pls contact your credit/debit card issuer directly. 

 

Shipping Info

 Pls be sure your shipping address is completely correct. Your ordered products within a week after the payment is done; then 7-20 day for shipping.

 A. All the items will be packed with protective bubble, which make sure it arrive you in the perfect condition.

B. Once shipped out, a Tracking number E-mail will be sent to you. If you do not receive an email, please check your spam or contact us.

C. We mainly use EMS, DHL and HongKong post service for Free shipping. Sorry that we wont accept the carrier you request, we will choose the fastest and most secure method.

D. Normally, for EMS(Worldwide Expression Mail Service)will take 10-20 working days to arrive; for DHL will take 5-10 working days to arrive. (Sometimes it would be longer due to the bad weather, or in Customs processing, In this case please wait patiently. Pls contact us If you don't receive the item within 30 days, we'll check it for you.)

Checking Website:

EMS: http://www.11183.com.cn/mailtracking/e_you_jian_cha_xun.html

HongKong Post: http://www.hongkongpost.hk/

 

Return policy

Sometimes a return is inevitable and we accept appropriate returns. If you want a return for refund, pls contact us within 3 days once you received the product.  We only accept returns under these conditions below: You are not satisfied with the product, OR obvious manufacturer defect exist, OR the item does not function..

Merchandise must be 100% brand new, means in their original condition- unworn, original packaging, undamaged, scratched or tampered. Once you have worn it, return for refund policy is void.